Return Policy

Return, Refund & Replacement Policy

Effective Date: July 2026

Last Updated: July 2026

At KIKR Energy, we are committed to delivering products that meet the highest standards of quality and safety. Every order is carefully inspected, packed, and dispatched before it leaves our facility.

As our products are consumable in nature, we maintain a limited return policy to ensure product integrity, hygiene, and customer safety.

1. Eligible Returns & Replacements

We accept return, replacement, or refund requests only under the following circumstances:

You received a damaged or tampered package.
You received an incorrect product.
One or more products are missing from your order.
The product received is expired or unfit for consumption at the time of delivery.

To initiate a request, please email hello@kikrenergy.in within 48 hours of delivery with:

Your Order ID
A brief description of the issue
Clear photographs or a short video of the product and outer packaging

Our Customer Support team will review your request and respond within 2 business days.

2. Return Process

If your request is approved, the return process will depend on your order value.

Orders below ₹999

Customers may be requested to self-ship the product to the return address shared by our Customer Support team using a reliable courier service.

Orders of ₹999 and above

KIKR will arrange a reverse pickup wherever the service is available.

If reverse pickup is unavailable at your location, our team will guide you through an alternative return process.

To avoid transit damage, products should be securely packed in their original packaging wherever possible.

3. Non-Eligible Returns

Unfortunately, we are unable to accept returns or process refunds in the following situations:

Products that have been opened or partially consumed.
Products intentionally damaged, altered, or misused after delivery.
Requests raised more than 48 hours after delivery.
Orders placed by mistake or no longer required.
Dissatisfaction due to flavour or personal taste preference.
Individual experiences differing from expected results.
Products stored improperly after delivery.

As individual responses to ingredients such as caffeine, L-Theanine, Taurine, and vitamins may vary, differences in personal experience do not constitute a product defect.

4. Refunds

Once the returned product (where applicable) has been received and verified by our Quality Team, the refund request will be processed.

Approved refunds will be credited to the original payment method within 7 working days from the date of approval.

The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

Refunds will not be approved if:

The returned product has been tampered with or intentionally damaged.
The claim is found to be false or unsupported.
Incorrect delivery information provided by the customer resulted in unsuccessful delivery.
The request does not meet the eligibility criteria outlined in this Policy.

5. Replacements

Where a replacement request is approved, the replacement order will be dispatched within 48 business hours, subject to product availability.

If the requested product is unavailable, KIKR may, at its discretion, offer:

A similar product of equal value, or
A full refund.

6. Order Cancellation

Orders may be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.

Once an order has been dispatched, it cannot be cancelled.

If your cancellation request is approved before dispatch, the refund will be processed to the original payment method within 7 working days.

7. Need Assistance?

If you have any questions regarding your order or this Policy, our Customer Support team will be happy to assist you.

Arkkaya Emerge Pvt. Ltd.

Email: hello@kikrenergy.in

Phone: +91 9004024322

Business Hours: Monday – Saturday | 9:30 AM – 6:00 PM

8. Responsible Use

KIKR products should always be consumed in accordance with the usage instructions provided on the product packaging.

Our Energy Mints are recommended only for adults aged 18 years and above.

Do not consume more than 2 mints per day.

Our products are intended to complement a balanced diet and healthy lifestyle and should not be used as a substitute for varied nutrition.

Individual experiences may vary depending on factors such as lifestyle, dietary habits, caffeine sensitivity, and personal health conditions.

9. Intellectual Property

Unless otherwise stated, all content available on this website, including but not limited to trademarks, logos, product names, packaging designs, graphics, illustrations, photographs, videos, product descriptions, website design, and written content, is the exclusive intellectual property of Arkkaya Emerge Pvt. Ltd.

No part of this website may be copied, reproduced, distributed, modified, published, or commercially exploited without our prior written consent.

Unauthorized use of our intellectual property may result in legal action under applicable laws.

10. User Responsibilities

While using our website, you agree not to:

Use the website for any unlawful or fraudulent purpose.
Attempt to interfere with the security or operation of the website.
Upload malicious software, viruses, or harmful code.
Misrepresent your identity or provide false information.
Infringe upon our intellectual property rights or those of any third party.

We reserve the right to suspend or terminate access to users found violating these Terms.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Arkkaya Emerge Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability for any claim shall not exceed the purchase value of the product giving rise to such claim.

Nothing contained in these Terms limits any statutory rights available to consumers under applicable Indian law.

12. Third-Party Services

Our website may integrate or provide links to third-party services, payment gateways, logistics providers, or external websites for your convenience.

KIKR is not responsible for the content, policies, availability, or practices of these third-party platforms. Your interaction with such services is governed by their respective terms and policies.

13. Changes to These Terms

We may revise or update these Terms from time to time to reflect changes in our business, products, legal requirements, or website functionality.

The updated version will always be available on this page with the revised Effective Date.

Continued use of our website following such updates constitutes your acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra.